2017 Tholons Services Index: Disruption by Digital

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Tholons Services Globalization Index has transformed after a decade of thought leadership! The index evaluates ranks and provides location strategies to countries, governments, multi-lateral agencies, multinational corporations, analysts and investors. Digital is now a critical element in disrupting and transforming industries globally. Technology, Business process management companies and multinational corporations need to align with the stark reality of digital innovation and transformation. For the biggest leaders in Services globalization like India, Philippines, East Europe, most of their services will be commoditized. Digital transformation of clients and them asking for new services like mobility, analytics and cyber security cannot be delivered using the traditional business model. Secondly the undergoing automation of work like applications management, infrastructure support and testing, are reducing or in some cases eliminating the need for manpower. These forces will severely affect the IT service companies.